A prescription is not required for the purchase of masks, mask supplies, replacement parts, accessories and supplements.

However, a prescription is required for the purchase of a PAP machine. You can upload your prescription with your order. To obtain a prescription, you can book an appointment with one of our clinicians.

Orders can be placed online through our shop with a login. Select items you wish to purchase and place them in your shopping cart. As you add items to your cart, you can decide to purchase them once, or for the ultimate convenience, set them up to AutoShip at the frequency of your choice. Review your cart and continue to checkout. Enter your shipping and payment information, make sure to review for accuracy, and submit order. You will receive an order confirmation email and tracking will be provided after the order has been processed. 

Most orders process within 1-3 business days. Processing times may be longer due to volume, statutory holidays and stock availability. From there, delivery times are 2-7 days, and may be subject to carrier delays outside our control. 

The option to order online and pickup in clinic is not currently available. If you prefer to pick up your supplies in person, please call or stop by one of our clinics, and we’d be happy to help.

Setting your order to AutoShip is the most convenient way to replace your supplies. No more running out of supplies, worrying about placing multiple orders, or making extra trips to the clinic. Plus, you’ll ensure your therapy is as effective as possible, and control infection with regular replacements. 

Here’s how the process works:  

• Add your items to the cart, select your frequency, and confirm your order.  
• We’ll AutoShip your supplies directly to your door at the frequency you’ve selected.  
• We’ll charge the total to your credit card each time your recurring order is processed and you’ll receive a receipt via email.   
• Submit your receipt to be reimbursed in just a few clicks. Check out our insurance submission support page.                                                   
• You can update your future orders, change your delivery frequency or cancel at any time. 

If the order has not been fulfilled, you can cancel your order by sending us an email. If you've ordered the wrong items or need any assistance, we're here to help. Just send us an email with your order number, and we'll take care of the rest.

Details of the manufacturer’s warranty are available from the manufacturer and, if available, are included with the information that comes with your product. More details about Limited Manufacturer Warranties.

We are dedicated to providing high-quality service and ensuring our patients’ satisfaction. If you received an incorrect item or are experiencing product issues or defects, please contact us immediately. Rest assured that we will work with you to resolve the issues quickly.

Most insurers cover CPAP equipment and supplies. Check with your insurer to see what your specific policy covers. Once a purchase has been made, you can submit the appropriate documentation along with your purchase invoice to your insurer for reimbursement.

Unfortunately we cannot submit insurance claims for our patients. However, most insurers offer quick reimbursement and many benefit providers can facilitate online submissions of claims. For more support on how to navigate insurance reimbursements, click here.

Yes. Invoices are emailed to you when your order is processed and ready to ship. Invoices are found in your shipment notification email. Allow 1-3 business days for the email and be sure to check your junk mail. A copy of your invoice can also be found by logging into your account.

Your invoice will include:

• Your personal billing and shipping details
• All items purchased (itemized with a serial number if applicable)
• Order notes (if applicable)
• Shipping fee (if applicable)
• Our Return Policy and Terms & Conditions
• Total amount and total amount paid
• Our contact details

To receive ADP funding, purchases must be made through a physical CPAP vendor with an authorized ADP license. Please see our Member Clinic Directory to find a location near you.

One of our local clinics will be happy to assist you with selecting the right CPAP device and completing the necessary ADP forms. Once approved, the funded amount will be deducted from your purchase price. The remaining balance is the customer’s responsibility, and it can be submitted to your insurance provider for potential reimbursement.

Most insurance providers will cover the purchase of a standard CPAP machine or portable/travel CPAP machine every 5 years. However, coverage and plans may vary. We recommend you check with your insurance provider and plan to find out if the device you want is covered.

No, unfortunately we are only authorized to sell within Canada. Orders with a shipping address outside Canada will be cancelled and refunded.

Standard shipping is free with orders over $250. Delivery typically takes 2-7 business days (in addition to 1-3 business days for processing). Shipping for orders less than $250 are subject to a flat rate shipping of $15.

Yes, a tracking number is emailed to you within 1-3 business days. Check your email (including junk mail) for a shipping notification. Tracking may take up to 24 hours to update by the carrier.

We accept refunds on most unopened and originally sealed items within 30 days of the original ship date. Returns of unopened items are subjected to a 15% restocking fee. Shipping fees for returning items are the customer's responsibility. Please allow up to 10 business days for processing after we receive your return. Refund notifications will be sent via email.

To request a refund, please email us with your order number. We will provide further instructions for returning eligible items. Returns that are not properly initiated or do not comply with our return policy will be rejected and returned to the customer at their expense.

For health and safety reasons, items that are opened cannot be returned. Items without safety seals are final sale. Please see our Return Policy for more details.

To qualify for an exchange, you must initiate the request within 30 days of the original ship date. Items must be unopened, undamaged, and in their original packaging and condition. To request an exchange, please email us with your order number. We will provide further instructions for exchanging eligible items.

Shipping fees for exchanging products are the customer’s responsibility. Price adjustments for items being exchanged will be handled as needed. Exchanges receive free shipping if the new order totals over $250. Otherwise, the customer will be responsible for the shipping costs.

If you're looking to schedule an appointment, simply send us an email. We're here to help you find a convenient location and a suitable time for your visit.