We've Got Your Sleep Health Covered

When you purchase from us, you get exclusive access to our team of treatment experts and comprehensive suite of sleep health solutions across the entire Resolve Sleep Health network.

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FAQs

Visit our Help Centre to find more questions and answers.

How long does it take to receive my order?

Most orders process within 1-3 business days. Processing times may be longer due to volume, statutory holidays and stock availability. From there, delivery times are 2-12 days, and may be subject to carrier delays outside our control. 

What is an AutoShip Subscription?

Setting your order to AutoShip is the most convenient way to replace your supplies. No more running out of supplies, worrying about placing multiple orders, or making extra trips to the clinic. Plus, you’ll ensure your therapy is as effective as possible, and control infection with regular replacements. 

Here’s how the process works:  

  • Select your delivery frequency when adding your items to the cart and confirm your order.  
  • We’ll AutoShip your supplies directly to your door at the frequency you’ve selected.  
  • We’ll charge the total to your credit card each time your recurring order is processed and you’ll receive a receipt via email.   
  • Submit your receipt to your insurance provider to be reimbursed in just a few clicks. Check out our insurance submission support page.                                                   
  • You can update your future orders, change your delivery frequency or cancel at any time. 
Is my purchase covered under insurance?

Most insurers cover CPAP equipment and supplies. Check with your insurer to see what your specific policy covers. Once a purchase has been made, you can submit the appropriate documentation along with your purchase invoice to your insurer for reimbursement.

What's your return policy?

We accept refunds on most unopened and originally sealed items within 30 days of the original ship date. Returns of unopened items are subjected to a 15% restocking fee. Shipping fees for returning items are the customer's responsibility. Please allow up to 10 business days for processing after we receive your return. Refund notifications will be sent via email.

To request a refund, please email us with your order number. We will provide further instructions for returning eligible items. Returns that are not properly initiated or do not comply with our return policy will be rejected and returned to the customer at their expense.

For health and safety reasons, items that are opened cannot be returned. Items without safety seals are final sale. Please see our Return Policy for more details.

How do I book an appointment?

If you're looking to schedule an appointment, simply click here or send us an email. We're here to help you find a convenient location and a suitable time for your visit.

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